How do I reach your customer service department?
Our customer service team is accessible via email at Email: firstname.lastname@example.org or by phone Monday-Saturday from 10am-5pm and Sundays from 11am-4pm by calling +44 (0)131 557 8118
How can I pay for my order?
Belinda Robertson accepts all major credit cards including Visa, Visa Debit, Maestro, Master Card, and American Express. We are unable to accept checks or cash for online purchases.
How will my order be packaged?
Cashmere and merino orders arrive beautifully wrapped in tissue inside a complimentary sweater bag complete with a moth-repelling lavender sachet. Each jumper is then placed in a Belinda Robertson gift box to ensure that it arrives in perfect condition.
Jersey orders will arrive inside a Belinda Robertson Jersey pouch as our jersey line is wrinkle resistant. Presentation boxes may be purchased for an additional £5.
How long will it take my order to arrive?
Domestic orders will arrive in 2-4 days via Royal Mail with next-day delivery available for £8.50
International orders will ship via FedEx. Delivery time will vary by location. Contact our customer service team for an estimate.
Do you ship where I live?
Of course, Belinda Robertson Ships worldwide.
How much does shipping cost?
UK Standard Delivery- £3.95
UK Next Day Delivery – £8.50
Europe – £20.00
USA/Canada – £25.00
Rest of the World – £30.00
Is expedited shipping available?
Expedited domestic shipping is available for an additional fee of £8.50.
May I return an item if it does not fit, or is not what I expected?
Of course. However, we must stipulate that items are returned within 28 days of receipt and returned unworn, unwashed and in the manner in which they were received. For our full return policy, click here.
How long will it take to receive a refund for a return?
Returns will be processed within seven working days of receipt.
Is your cashmere machine washable?
Absolutely, in fact, we recommend it over dry cleaning or hand washing. For detailed instructions on how to care for your cashmere click here.
How do you recommend washing your jersey?
We recommend machine washing with similar colours at 30 degrees c and hang drying away from direct sunlight. We recommend using a gentle detergent including our cashmere wash.
How do you recommend washing your merino?
Please treat our merino the same way you would treat cashmere. For detailed instructions click here
How do I know what size to order?
Most items are offered in sizes Small, Medium and Large. Our sizing grid and measuring information is available here.
May I purchase a gift voucher?
Absolutely. Simply click here to order. We will send a beautiful paper voucher to be used in our Fenton Barnes location or online.
How do I redeem a gift voucher?
Gift vouchers may be redeemed in our Fenton Barns location or through our website. To redeem online simply enter your code in the in the gift voucher field at checkout.
How do I check the balance of a gift voucher?
To check the balance of your gift voucher please call our Fenton Barns location. Please have your gift card at hand.
How do I register for your mailing list?
To join our mailing list, enter your email address in the box in the lower right corner of any webpage. Alternately you can opt to receive emails during check out.
How do I register for a Cashmere Lounge Account?
You may sign up by logging your details at purchase or by clicking on the “Cashmere Lounge” link in the upper right hand side of the website at any time. We recommend registering before purchasing in order to access members-only features like exclusive offers and the ability to save items to your wish list.
I’m petite and your jumpers are often too long for me, am I able to order something that better suits my frame?
We recommend contacting our bespoke experts about our custom sizing options as we are able to offer many of our silhouettes through our made-to-measure and couture services.
Please be sure to consult the designer’s notes for each style and our blog post on dressing for your frame for Belinda’s personal recommendations.